I don't really fancy KFC, but this incident triggered an interest in it. There was a fight between a customer and staff of KFC over chicken that ran out of stock. The staff claimed that the customer hurled racial abuse, but according to eye witness, there was no such thing.
I always wondered why some people want to make it a racial issue. Is it because they think that people will support their own race only no matter right or wrong? Think for yourself, would you support someone of your own race that has embezzled money?
Some people say that the customer does not speak fluent Malay, thus he has poor communication skills. Well, throwing a punch is also poor communication skills.
And I would say that the KFC management response is damn pathetic and not professional at all.